Service Request Ticket - # 78393

Service Request Information

CONTACT Name Fruit, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2021 10:52 AM
Department Creative Arts Phone 88461
Location Email fruitj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210098[Edit Inv] (opens in a new window) Bldg/Room RA 101
Service Tag B6K72J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. B6K72J3 Location Box Office - Julia Fruit

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:09:4A:C9


Wireless NIC F4:7B:09:3D:A7:5C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Jan 31, 2022 12:19 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Jan 31, 2022 12:19 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Jan 31, 2022 12:19 PM 
**Email**
It looks like we have everything we need, thank you!
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Monica Valencia Jan 31, 2022 12:15 PM 
****This is an outgoing email****
Hi Julia,

I need some additional information regarding service request #78393

Description: GFA replacing 20130893[Edit Inv]

I'm Monica with UCS. I wanted to check in to see if you have received your new computer (20210098), doc (20200923), and monitor (20200778)? 

Best,
Monica
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Joanie Kinnaman Dec 20, 2021 02:18 PM 
INV#2021-0341 Can remove monitor if she decides she 
doesn't want.
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Nathan Camuso Dec 10, 2021 03:51 PM 
Replaced
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Moshe Martinez Dec 09, 2021 04:05 PM 
I tried calling her but she didn't pick up. Someone should probably call on 12/10.
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Monica Valencia Dec 09, 2021 12:35 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Monica Valencia Dec 09, 2021 12:35 PM 
If you could come by today after 2 pm that would be great, otherwise tomorrow after 1pm would be perfect!
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Monica Valencia Dec 09, 2021 12:26 PM 
Great! I believe we have one monitor that has a camera already built in, so I don't think we will need to get a new one.
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Monica Valencia Dec 09, 2021 12:07 PM 
****This is an outgoing email****
Hi Julia,

I need some additional information regarding service request #78393

Description: GFA replacing 20130893[Edit Inv]

I'm Monica with UCS. We are working on getting your laptop setup. Is there any special software that needs to be installed? 

Best,
Monica
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Alix Karkanen Dec 07, 2021 10:52 AM 
laptop 20210098[Edit Inv]
doc 20200923[Edit Inv]
mon 20200778[Edit Inv]
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