Service Request Ticket - # 78399

Service Request Information

CONTACT Name Schachter, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2021 04:31 PM
Department Advancement & Foundation Phone
Location Email schachterl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210099[Edit Inv] (opens in a new window) Bldg/Room WEL 140H
Service Tag B7LK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. B7LK1J3 Location Stevie Jennings

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C1:77


Wireless NIC F4:7B:09:45:74:EB

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jan 18, 2022 02:58 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Oneil Miguel Jan 18, 2022 02:57 PM 
Delivered and completed her setup. Updated 
Inventory.
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Joanie Kinnaman Dec 21, 2021 10:32 AM 
INV#2021-0346
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Lauryn Aronson Dec 20, 2021 11:45 AM 
Task reassigned to Oneil Miguel.
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Lauryn Aronson Dec 20, 2021 11:43 AM 
****email****

Hi again,

It turns out neither today or tomorrow are going to work, and I will be 
coming back from vacation in Jan and heading right into concert prep 
with no time for disruptions. I don't believe there's any specialty 
software needed; I should be able to download what I need from the 
cloud. Having the ability to edit PDFs is critical, but I imagine that will 
come in automatically with Adobe products. Please note comment 
below about needing to have the laptop hardwired to network when 
here in the office.

Can we do this on Tues, Jan 18 anytime after noon, at your 
convenience?

~ Lisa
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Lauryn Aronson Dec 14, 2021 02:00 PM 
****email****

Hi Lauryn,

I appreciate you following up - I was waiting until back in the office to 
check my software and won't be in until tomorrow. 

Tomorrow I will let you know about software. No one else needs 
admin rights. I do know that we use a ticketing product that requires 
the computer to be hardwired to the network, so not sure how that 
will translate with the laptop. This is definitely not my area of 
expertise.

For this reason, I would definitely like to have someone deliver/install. 
Will you be taking away my old workstation and monitor at that time? I 
am waiting on a meeting that needs to be scheduled for this Monday, 
Dec 20. After that gets determined, I will know my availability for that 
day. Otherwise, it will have to wait until next year ; )

Please stay tuned.

Thanks,
Lisa
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Lauryn Aronson Dec 14, 2021 01:31 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 14, 2021 01:31 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 14, 2021 01:31 PM 
****This is an outgoing email****
Hi Lisa,

I need some additional information regarding service request #78399

Description: GFA replacing 20160962[Edit Inv] 

Your laptop is ready to be either picked up or delivered and set up. 
Do you need any specialty software? Additionally, will anyone besides 
you need admin rights? 

Please let me know whether you would prefer to pick up your laptop 
and equipment or have it delivered, along with when you will be 
available for this. 

Thank you,

Lauryn Aronson
UCS Student Tech.
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Lauryn Aronson Dec 14, 2021 01:27 PM 
updated and ready to go.
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Monica Valencia Dec 10, 2021 02:52 PM 
****This is an outgoing email****
Hi Lisa,

I need some additional information regarding service request #78399

Description: GFA replacing 20160962[Edit Inv] 

I'm Monica with UCS. We are working on getting your laptop setup. Is there any special software that needs to be installed?

Best,
Monica
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Alix Karkanen Dec 09, 2021 02:24 PM 
this was approved by bill, if you have questions, 
ask him
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Alix Karkanen Dec 07, 2021 04:31 PM 
laptop 20210099[Edit Inv]
doc 20200926[Edit Inv]
mon 20200790[Edit Inv]
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