Service Request Ticket - # 78405

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2021 12:49 PM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210094[Edit Inv] (opens in a new window) Bldg/Room SSC 212
Service Tag FC7M1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. FC7M1J3 Location Nelson Sigrah, Assistant Director

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:52


Wireless NIC F4:7B:09:43:ED:65

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Feb 02, 2022 11:03 AM 
reversing this invoice and backing out 2207.39 back 
into stock
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Joanie Kinnaman Dec 16, 2021 01:16 PM 
inv#2021-0331
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Lauryn Aronson Dec 16, 2021 11:54 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Dec 16, 2021 11:54 AM 
so, it turns out she put in a replacement request for the loaner she 
has. I left the loaner with her and brought everything else back. I will 
remove her admin access to the computer and communicate with 
Joanie to put away the laptop and other equipment. I am going to 
close this ticket.
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Lauryn Aronson Dec 16, 2021 11:21 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Dec 16, 2021 11:21 AM 
doing a delivery and possible setup today. waiting for confirmation of 
time and location.
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Lauryn Aronson Dec 14, 2021 01:52 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 14, 2021 01:52 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 14, 2021 01:52 PM 
****This is an outgoing email****
Hi Shawn,

I need some additional information regarding service request #78405

Description: GFA replacing 20140692[Edit Inv]

Your laptop is ready to be either picked up or delivered and set up. 
Do you need any specialty software? Additionally, will anyone besides 
you need admin rights? 

Please let me know whether you would prefer to pick up your laptop 
and equipment or have it delivered, along with when you will be 
available for this. 

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Alix Karkanen Dec 08, 2021 12:49 PM 
laptop 20210094[Edit Inv]
doc 20200927[Edit Inv]
mon 20200774[Edit Inv]
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