Service Request Ticket - # 78408

Service Request Information

CONTACT Name Castellanos, Antonio   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2021 12:51 PM
Department Financial Aid Phone 88682
Location Email castellanosa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210091[Edit Inv] (opens in a new window) Bldg/Room WEL 140
Service Tag 9GDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 9GDK1J3 Location Jeffery Clinton

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F1:BC


Wireless NIC F4:7B:09:45:76:94

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Joanie Kinnaman Dec 21, 2021 10:40 AM 
inv#2021-0347
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Monica Valencia Dec 21, 2021 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Dec 15, 2021 04:56 PM 
Delivered and setup.
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Monica Valencia Dec 14, 2021 12:52 PM 
Sounds good. I'm not available from 10:30 until 2pm tomorrow, but anytime before or after should be fine.

Thank you,
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Monica Valencia Dec 10, 2021 01:31 PM 
 would need PowerFaids and Adobe Acrobat DC installed. I believe that would be all.
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Monica Valencia Dec 09, 2021 12:07 PM 
****This is an outgoing email****
Hi Antonio,

I need some additional information regarding service request #78408

Description: GFA replacing 20141178[Edit Inv]

I'm Monica with UCS. We are working on getting your laptop setup. Is there any special software that needs to be installed? 

Best,
Monica
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Public
Alix Karkanen Dec 08, 2021 12:51 PM 
laptop 20210091[Edit Inv]
doc 20200928[Edit Inv]
mon 20200789[Edit Inv]
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