Service Request Ticket - # 78413

Service Request Ticket - # 78413

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Service Request Information

CONTACT	Name	Derochowski, Zigmond	Date	Dec 08, 2021 03:19 PM
	Department	Clinical Practice and Licensure	Phone	89269
	Location		Email	derochowskiz@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160181 (opens in a new window)	Bldg/Room	RWEC 226
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Lasser Printer
	Serial No.	K8A239998	Location	Zig Derochowski
	Model	3260/DNI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack TO BE SETUP AS Local	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:D5:30

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 17, 2021 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Dec 17, 2021 03:12 PM	Replaced the drum cartridge and he was able to print	Add Attachment
Monica Valencia	Dec 17, 2021 02:40 PM	Sent Zig an email letting him know that we received the drum cartridge. It is sitting on my desk.	Add Attachment
Nathan Camuso	Dec 14, 2021 10:28 AM	Task reassigned to Nathan Camuso.	Add Attachment
Monica Valencia	Dec 13, 2021 04:28 PM	Ordered the drum cartridge---order # is 12734.	Add Attachment
Nathan Camuso	Dec 13, 2021 04:19 PM	I didn't realize that "imaging unit" meant "drum cartridge" The printer needs a new drum cartridge.	Add Attachment
Nathan Camuso	Dec 13, 2021 01:44 PM	Attached an image of the error the printer gave me, looks like a hardware malfunction.	Add Attachment unnamed.png
Lourdes Salazar	Dec 13, 2021 12:29 PM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Dec 13, 2021 12:29 PM	Will be in the office all week.	Add Attachment
Elliot Purl	Dec 13, 2021 11:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Elliot Purl	Dec 13, 2021 11:02 AM	User is still unable to print. Restarted computer, nothing. :/	Add Attachment
Lourdes Salazar	Dec 10, 2021 10:57 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Dec 10, 2021 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Dec 10, 2021 10:57 AM	I am closing this ticket. I told the user to try again and restart computer if it sill does not work.	Add Attachment
Elliot Purl	Dec 08, 2021 03:19 PM	**This is an email** I have a xerox phaser 3260 - #20160181 - and it has stopped working. It is connected to my computer and not the network. When you get a moment to send help it would be appreciated. I'll be out of my office tomorrow and Friday but will be in all next week.	Add Attachment