Service Request Ticket - # 78432

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2021 03:38 PM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160672[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X471449 Location Student worker

Model 4622/DT Hostname mozart.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.116.7 Econcierge toner on VISA2016006092 JAN2017 BAO901 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:DE:F9

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Dec 16, 2021 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Dec 15, 2021 04:55 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Dec 15, 2021 04:55 PM 
Uninstalled old printer drivers. Had it pull the drivers from threesisters. Test printed multiple times to BO-Wonka and BO-Mozart and was able to print.
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Jennie Yang Dec 10, 2021 10:24 AM 
Checked in on her, still not working
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Sam Sevugan Dec 09, 2021 03:55 PM 
vailability: I am in the Admin Building office 101C.  
I will be here all day tomorrow (except 12-1 for 
lunch.)  I am gone all day Monday.
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Sam Sevugan Dec 09, 2021 03:38 PM 
****This is an email****
Hello,

Can someone help with my printers?   My computer 
is:  20160984[Edit Inv].

I normally print to Wonka (our Ricoh copier) and 
Mozart 20160672[Edit Inv].  

Now when I print to Mozart it puts the printer in 
an error state.  Wonka suddenly stopped showing up 
as a printer option today.  

I have powered off and on both printers. 

Thank you,
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