Service Request Ticket - # 78441

Service Request Ticket - # 78441

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Service Request Information

CONTACT	Name	Student, Student	Date	Dec 10, 2021 04:41 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101082 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 5550/DN Printer
	Serial No.	KPA015158	Location	PDR 2023 Giveaway
	Model	5550/DN	Hostname	studentmedia.wou.edu
	Notes	50 ppm, 1200 X 1200 dpi, 256MB Memory, 100 Sheet Mpt, 4 X 500 A3 Paper Trays, Two-Sided Printing, USB/Parallel, 10/100/1000Base-TX Ethernet, 110V	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:D2:E4

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 19, 2022 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 19, 2022 04:57 PM	Added the printer on the computer network so that they are able to communicate and added printer drivers.	Add Attachment
Monica Valencia	Jan 19, 2022 10:38 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Jan 19, 2022 10:38 AM	Printer has been replaced with 20150791. Trying to find compatible printer drivers with the Mac in Terry House	Add Attachment
Monica Valencia	Dec 20, 2021 02:11 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Dec 20, 2021 02:11 PM	Working on getting 20150791 setup for them to use as a replacement. Emailed William to let him know that ink needs to be purchased for the printer and then I can set up configurations.	Add Attachment
Monica Valencia	Dec 16, 2021 01:07 PM	Waiting to get the W# of printer is Williams office and then seeing if we can use that one to replace the StudentMedia printer.	Add Attachment
Monica Valencia	Dec 16, 2021 11:40 AM	Would it be possible to set up the unused printer in my office as the Terry House general printer? I'm not sure what the requirements are for that, if any, but it leaps to mind as a solution. I know it'd be a downgrade, but I haven't seen anything other than 8.5x11s run off this term so it may be at least a stopgap. Thoughts?	Add Attachment
Monica Valencia	Dec 15, 2021 01:35 PM	Emailed William McDonald-Newman to let him know that the printer is broken and the best option would be to replace the printer since its over 10 years old.	Add Attachment
Monica Valencia	Dec 10, 2021 04:42 PM	Moshe went to take a look and found out that the fuser sensor was broken	Add Attachment
Monica Valencia	Dec 10, 2021 04:41 PM	My name is Allison, I am the EIC of the Northwest Passage. The printer in Terry House is not printing; it says it is jammed even after I took out the jammed paper. Can we please have someone sent out tomorrow morning as early as possible to fix this issue? Thank you,	Add Attachment