Service Request Ticket - # 78444

Service Request Information

CONTACT Name Jones, Jody   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2021 10:44 AM
Department Admissions Office Phone 88602
Location Email jonesj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210088[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 9G7M1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 9G7M1J3 Location Anna Rogers

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:30


Wireless NIC F4:7B:09:44:EE:31

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Dec 21, 2021 10:46 AM 
INV# 2021-0348
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Lauryn Aronson Dec 21, 2021 10:25 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Dec 21, 2021 10:25 AM 
delivered
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Lauryn Aronson Dec 17, 2021 10:06 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Dec 16, 2021 04:00 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Dec 16, 2021 02:21 PM 
This is to replace the old tower that I have at my desk right now.   I 
will need it to be delivered and set up, as I will still be using my two 
monitors and I want to be sure that I can still use the printers without 
a problem.
****email****

I am in the office tomorrow, Dec 17 from 8am-11am and then I will be 
in next week Dec 20-23 from 8 am -noon; anytime on those dates 
and between those times is fine.
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Lauryn Aronson Dec 14, 2021 01:46 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 14, 2021 01:46 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 14, 2021 01:45 PM 
****This is an outgoing email****
Hi Jody,

I need some additional information regarding service request #78444

Description: GFA replacing 20141228[Edit Inv]

Your laptop is ready to be either picked up or delivered and set up. 
Do you need any specialty software? Additionally, will anyone besides 
you need admin rights? 

Please let me know whether you would prefer to pick up your laptop 
and equipment or have it delivered, along with when you will be 
available for this. 

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Alix Karkanen Dec 13, 2021 10:44 AM 
laptop 20210088[Edit Inv]
mon 20200933[Edit Inv]
doc 20200929[Edit Inv]
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