Service Request Ticket - # 78445

Service Request Information

CONTACT Name Elton, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2021 10:45 AM
Department Business/Economics Division Phone 88359
Location Email eltonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210095[Edit Inv] (opens in a new window) Bldg/Room WEST 107
Service Tag 3RZN2J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 3RZN2J3 Location Mark Elton

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F0:BF


Wireless NIC F4:7B:09:43:ED:B5

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jan 18, 2022 10:24 AM 
Status changed from (2) Scheduled to (5) Completed
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Lauryn Aronson Jan 18, 2022 10:24 AM 
delivered and set up.
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Lauryn Aronson Jan 18, 2022 08:10 AM 
Task reassigned to Lauryn Aronson.
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Monica Valencia Jan 13, 2022 01:51 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Monica Valencia Jan 13, 2022 01:51 PM 
Setup 1/18 at 10am
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Monica Valencia Jan 13, 2022 11:01 AM 
Mark gave the go ahead to do the setup with the laptop after showing him what the new setup looks like with a laptop and dock plus the monitor with the build in camera.  

Trying to find a good time to do the setup next week.
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Monica Valencia Jan 13, 2022 09:21 AM 
Emailed Mark about the laptop. He does not have a zoom phone,
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John Rushing Dec 23, 2021 07:44 AM 
Task reassigned to Monica Valencia.
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Joanie Kinnaman Dec 21, 2021 10:53 AM 
????
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Joanie Kinnaman Dec 21, 2021 10:52 AM 
inv#2021-0349
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Lauryn Aronson Dec 16, 2021 08:31 AM 
****email****

I don’t want a laptop. I want a desktop. I will stick with what I have if a 
new desktop is not available
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Lauryn Aronson Dec 16, 2021 08:10 AM 
Task reassigned to John Rushing.
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Lauryn Aronson Dec 14, 2021 01:50 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 14, 2021 01:50 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 14, 2021 01:50 PM 
****This is an outgoing email****
Hi Mark,

I need some additional information regarding service request #78445

Description: GFA replacing 20140726[Edit Inv]

Your laptop is ready to be either picked up or delivered and set up. 
Do you need any specialty software? Additionally, will anyone besides 
you need admin rights? 

Please let me know whether you would prefer to pick up your laptop 
and equipment or have it delivered, along with when you will be 
available for this. 

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Alix Karkanen Dec 13, 2021 10:45 AM 
laptop 20210095[Edit Inv]
mon 20200791[Edit Inv]
doc 20200930[Edit Inv]
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