Service Request Ticket - # 78446

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2021 10:46 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210096[Edit Inv] (opens in a new window) Bldg/Room WEL 145
Service Tag 6FDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 6FDK1J3 Location Kacie Ryden

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:7C


Wireless NIC F4:7B:09:29:E8:E3


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lauryn Aronson Jan 13, 2022 11:24 AM
Status changed from (2) Scheduled to (5) Completed
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Lauryn Aronson Jan 13, 2022 11:24 AM
delivered.
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Lauryn Aronson Jan 12, 2022 11:37 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Lauryn Aronson Jan 12, 2022 08:05 AM
****email****

HI Lauryn,

The computer is in my cubicle area. The rest of today, Thursday and Friday are good times to drop them off.

Thank you,
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Lauryn Aronson Jan 11, 2022 09:26 AM
****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service request #78446

Description: GFA replacing 20130891[Edit Inv]

What is your availability this week for me to deliver and set up your computer and system?

Additionally, is computer 20130891[Edit Inv] in your office?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Lauryn Aronson Jan 06, 2022 08:36 AM
emailed to let him know i won't be able to deliver his setup this week. 

monitor is back in stock. 
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Lauryn Aronson Jan 04, 2022 07:56 AM
I'll talk to Joanie and get the monitor put back in stock. 
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Lauryn Aronson Jan 04, 2022 07:56 AM
****email****

Hi Lauryn,

I'll just stick with the current ones since they're a matching size.

Thanks!
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Lauryn Aronson Jan 03, 2022 10:05 AM
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Jan 03, 2022 10:05 AM
****email****

Hi Lauryn,

I am in the building all week, so whatever time a tech is available to come and swap out the devices will work for me.

I do already have two Dell UZ2315H monitors, so if the new monitors are the same model, then it is one fewer piece that has to be replaced.

Thanks!
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Lauryn Aronson Jan 03, 2022 09:00 AM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Lauryn Aronson Jan 03, 2022 09:00 AM
****email from me****

Good Morning,

What is your availability this week for us to bring by your laptop, dock, and monitor? Additionally, do you know when your old desktop will be ready for us to take back to UCS?

I hope you are well.

Thank you,

Lauryn Aronson
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Lauryn Aronson Jan 03, 2022 08:56 AM
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Jan 03, 2022 08:56 AM
****email****

Hi Lauryn,

I'm the only person who will need admin rights on the device, and I don't believe there is anything I currently use that can't be reinstalled. If a tech could bring the laptop and dock by sometime during the first week of the term, that will work for me. I just need time to make sure everything is prepared on the old desktop before it's taken away.

Thank you,
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Joanie Kinnaman Dec 21, 2021 11:01 AM
inv#2021-0350
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Lauryn Aronson Dec 14, 2021 02:28 PM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 14, 2021 02:28 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 14, 2021 02:28 PM
****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service request #78446

Description: GFA replacing 20130891[Edit Inv]

Your laptop is ready to be either picked up or delivered and set up. 
Do you need any specialty software? Additionally, will anyone besides 
you need admin rights? 

Please let me know whether you would prefer to pick up your laptop 
and equipment or have it delivered, along with when you will be 
available for this. 

Thank you,

Lauryn Aronson
UCS Student Tech.
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Alix Karkanen Dec 13, 2021 10:46 AM
laptop 20210096[Edit Inv]
mon 20200932[Edit Inv]
doc 20210361[Edit Inv]
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