Service Request Ticket - # 78447

Service Request Ticket - # 78447

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Service Request Information

CONTACT	Name	Larson, Malissa	Date	Dec 13, 2021 12:45 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180643 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2DTLHV29	Location	Parts Bin
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:63:FB:22
	Bluetooth NIC	38:F9:D3:5C:CB:F4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Dec 15, 2021 10:51 AM	Done.	Add Attachment
Moshe Martinez	Dec 15, 2021 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Dec 15, 2021 09:54 AM	Done.	Add Attachment
Moshe Martinez	Dec 15, 2021 09:54 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Dec 15, 2021 09:54 AM	Good morning Moshe, Thank you for reaching out, I think I fixed it- so we are good to go. The printers disappeared off my print list, but then I was able to map them again. Thanks so much! Malissa	Add Attachment
Moshe Martinez	Dec 15, 2021 09:15 AM	**This is an outgoing email** Hi Malissa, I need some additional information regarding service request #78447 Description: Printers not listed & can't find them This is Moshe with UCS. I am working this week from 9-4 today and tomorrow. Would sometime in that time frame work for me to stop by try to get the printers reconnected? Let me know at your earliest convenience. Best, Moshe Martinez UCS Tech	Add Attachment Public
Lourdes Salazar	Dec 13, 2021 12:51 PM	**This is an email** Hello Thank you, My schedule really varies daily, if someone could reach out when they are available- that would probably be best.	Add Attachment
Lourdes Salazar	Dec 13, 2021 12:45 PM	Hello, Its an apple, # 20180643	Add Attachment
Lourdes Salazar	Dec 13, 2021 12:45 PM	**This is an email** Hello, I have been having ongoing problems with printing. Today when I went to check the printer options, none of the printers I have used in the past were listed. Also, when I went to add them, I was unable to do so	Add Attachment