Service Request Ticket - # 78449

Service Request Information

CONTACT Name McDonald-Newman, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2021 02:53 PM
Department Student Media Phone 8-9697
Location Email McDonaldNewmanW@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171278[Edit Inv] (opens in a new window) Bldg/Room TERRY 102
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WV1KCJ1G9 Location Western Oregon Journal in Student Media

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 14:20:5E:07:03:DE


Wireless NIC 78:7B:8A:DA:4E:CB


Bluetooth NIC 14:20:5E:07:03:DF

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Feb 10, 2022 12:42 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Feb 10, 2022 12:42 PM 
It looks like everything works now. User is able to log in just fine.
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Nathan Camuso Jan 07, 2022 11:36 AM 
Looks like the wifi wasn't set up and maybe it got 
the update that breaks AD.  I updated the OS but 
it was taking forever so I left for now.  It needs 
to be bound to the domain and internet properly 
configured
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Moshe Martinez Dec 20, 2021 09:24 AM 
They don't need the station until Winter term, so they will need it on the 3rd or 4th of January (week 1)
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Moshe Martinez Dec 15, 2021 09:10 AM 
****This is an outgoing email****
Hi William,

I need some additional information regarding service request #78449

Description: Login Issues

My name is Moshe and I work with UCS. 
I'm contacting you to see if I could come take a look at the desktop that is having login issues (W20171278). 

Would I be able to stop by this week? Let me know at your earliest convenience.

Best,
Moshe Martinez
UCS Tech
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Public
Moshe Martinez Dec 15, 2021 09:07 AM 
Task reassigned to Moshe Martinez.
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Lourdes Salazar Dec 13, 2021 03:24 PM 
Red dot in the right corner. 

I'm in Terry House, near Public Safety, and the computer is in room 106.
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Lourdes Salazar Dec 13, 2021 02:54 PM 
He's had no trouble with other devices around campus, only this one.
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Lourdes Salazar Dec 13, 2021 02:53 PM 
****This is an email****

One of my student advisees is the station manager for KWOU Radio. In that role, he has a desktop here in Terry House in room 106, numbered 20171278[Edit Inv]. He's having an issue logging in. The iMac won't take his WOU login but it'll take any other logins that've been tried. Is that a fixable problem?
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