Service Request Ticket - # 78452

Service Request Information

CONTACT Name Dickinson, Eliot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2021 10:35 AM
Department Social Science Phone 88835
Location Email dickinse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170669[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W2471HV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A1:AC:EF


Bluetooth NIC 8C:85:90:A0:EF:F2

TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jan 25, 2022 11:12 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Oneil Miguel Jan 25, 2022 11:12 AM 
See SR # 78565.
 Add Attachment
Oneil Miguel Dec 21, 2021 03:53 PM 
Screen does not post anymore and the laptop itself 
gets uncomfortably hot.
 Add Attachment
Oneil Miguel Dec 17, 2021 10:39 AM 
Mac frequently kernel panics and shuts down within 5 
minutes of use. Laptop is unusable, recommended him 
to replace it.
 Add Attachment
Oneil Miguel Dec 15, 2021 08:32 AM 
Task reassigned to Oneil Miguel.
 Add Attachment
Jennie Yang Dec 14, 2021 10:35 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Jennie Yang Dec 14, 2021 10:35 AM 
Laptop freezes after using for a while then shuts down,it's super hot to touch after shuts off, happened twice in the last three days.

OK with GFA replacement, also using same device if it's fixed. 

Mac Loaner issued #20141278[Edit Inv]

cell 616 610 9957
 Add Attachment