Service Request Ticket

Service Request Information

CONTACT	Name	Litchfield, Donna	Date	Dec 15, 2021 11:17 AM
	Department	Facilities Services	Phone	88903
	Location		Email	litchfid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130716 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag	35K6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35K6M02	Location	PDR pile - drive out
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat X Pro; MS Project Standard 2003
	Wired NIC	34:17:EB:9A:D9:69

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Dec 22, 2021 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Dec 22, 2021 04:16 PM	**This is an outgoing email Hi Donna, We were just following up with you regarding a service request that we have for you. (#78464) Description: December**Computer starting issues I have fixed and returned the computer. I hope you have a lovely rest of your day. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 22, 2021 04:16 PM	computer returned.	Add Attachment
Lauryn Aronson	Dec 22, 2021 03:26 PM	going to give rebecca chiles admin rights, as she is the dept. head. if no one really uses this computer, they don't need to be given admin right	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:30 AM	hd dead. replaced it, imaging the computer	Add Attachment
Lauryn Aronson	Dec 22, 2021 08:07 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Nathan Camuso	Dec 15, 2021 01:01 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Lourdes Salazar	Dec 15, 2021 11:17 AM	**This is an email** Hello, The computer in room 123 of the Physical Plant is not starting up. Computer no. 2013 0716 and the monitor no. 2013-0756. Not a rush, as no one really uses it other than for a back up computer. But I wanted it looked at before I retire this month. Thank you,	Add Attachment