Service Request Ticket - # 78465

Service Request Information

CONTACT Name Crockett, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2021 11:27 AM
Department Bookstore Phone 88661
Location Email crocketts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190452[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Warehouse
Service Tag H1PQ9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1PQ9Z2 Location Sara Castanon

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:4C:4D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Dec 15, 2021 12:26 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 15, 2021 12:26 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Dec 15, 2021 12:26 PM 
went there, I was able to log in fine, not sure what was wrong. ran a 
couple of updates, then asked her to log in. she was able to. closing 
this ticket.
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Lourdes Salazar Dec 15, 2021 11:27 AM 
****This is an email****
Hi there,

When logging in, Sara is getting this message: Windows couldn't connect to the remote desktop configuration service. Please contact your system administrator.

She can't log in or call via zoom phone and asked me to message you. Her WOU computer ID# is 20190452[Edit Inv]

Thank you.

-- 
Sarah Crockett
Textbook/Clothing Buyer
Western Oregon University Wolfstore
wou.edu/bookstore
(503) 838-8661
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