Service Request Ticket - # 78469

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2021 12:47 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20191036[Edit Inv] (opens in a new window) Bldg/Room BELL 204
Service Tag DZWQNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. DZWQNW2 Location Robert Forbis

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:25:21:0D


Wireless NIC B8:9A:2A:F8:D1:8A


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lauryn Aronson Dec 20, 2021 11:45 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Jennie Yang Dec 17, 2021 10:13 AM
bag and cords picked up
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Elliot Purl Dec 16, 2021 03:27 PM
Laptop picked up, coming in tomorrow to pick up 
bag/cords
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Lauryn Aronson Dec 16, 2021 02:16 PM
putting laptop in outbox.
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Lauryn Aronson Dec 16, 2021 10:05 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Dec 16, 2021 10:03 AM
Status changed from (5) Completed to (1) Pending
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Lauryn Aronson Dec 16, 2021 10:03 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Dec 16, 2021 10:03 AM
checked with Dave. Hilgrenb does not exist (yet). so, unless she is 
under a different name, she is not yet in the system. 

I updated inventory to reflect that she will be in bell 224. 

I just added sharyne as an admin. 
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Lauryn Aronson Dec 16, 2021 09:53 AM
****email****

Hi Lauryn,

Bailey Hilgren is starting Winter Term.  I thought she would have been 
set up in WOU systems by now.  I think HR is very busy and has not 
yet completed things for her arrival.  I just emailed them for a status 
update.

She will be in BELL 224. Dr. Hsieh, recently retired, will be out of that 
office by this Friday.

Could we add me as the admin to that laptop for now, and then set up 
something with a technician later once Bailey is on campus?


Thank you for your help with this.
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Lauryn Aronson Dec 16, 2021 08:25 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 16, 2021 08:25 AM
****This is an outgoing email****
Hi Sharyne,

I need some additional information regarding service request #78469

Description: Re-Image and Return Laptop to BS Dept

It looks like Bailey Hilgren's username is not yet in our system. I am 
thus unable to add her as an admin to this computer. Besides this 
issue, the laptop is ready to be picked up. 

Would you like me to wait until I am able to add her as an admin--I am 
not sure when this would be, as I do not know when she starts--or 
would you like me to add you/another faculty as an admin, at least for 
the time being? 

Having admin rights on a computer allows one to install programs or 
otherwise modify the computer. 

Additionally, which office will Bailey be working in? This information 
would be used to update our inventory system with an accurate 
location. 

I hope you are well. 

Thank you,

Lauryn Aronson
UCS Student Tech. 
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Public
Lauryn Aronson Dec 15, 2021 03:48 PM
updated inventory to Bailey hilgren. not sure if same room or not.
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Lauryn Aronson Dec 15, 2021 03:47 PM
not sure why 20191113[Edit Inv] is in here. I don't think that computer even 
exists. the correct wou# is 20191036[Edit Inv]
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Lauryn Aronson Dec 15, 2021 02:32 PM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Dec 15, 2021 02:32 PM
I have the laptop and am reimaging it. 
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Elliot Purl Dec 15, 2021 12:47 PM
****This is an email****
Sriram Khe turned in his laptop (20191113) 
directly to UCS, last week, I think.  I expected 
him to turn it in to my office.  Assuming it is 
still available, is it possible for us to keep 
that computer within the Social Science division 
for Bailey Hilgren (new Geography NTT)? 
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