Service Request Ticket - # 78475

Service Request Ticket - # 78475

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Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Dec 16, 2021 09:19 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20191060 (opens in a new window)	Bldg/Room	WEL 120
	Service Tag	167RL43	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	167RL43	Location	Instructor Station
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	A4:BB:6D:B9:B8:78

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Jan 03, 2022 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Jan 03, 2022 02:27 PM	put back in wel 120	Add Attachment
Justin Cope	Jan 03, 2022 02:26 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Jan 03, 2022 02:26 PM	computer had a bad image that didn't have the right drivers for the video card. reimaged it and it is working fine now	Add Attachment
Michael Volkmann	Jan 03, 2022 09:45 AM	Loaner 20190872 installed in WEL 120 for now.	Add Attachment
Lauryn Aronson	Dec 23, 2021 04:00 PM	Task reassigned to UCS Tech.	Add Attachment
Moshe Martinez	Dec 23, 2021 03:57 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 23, 2021 02:22 PM	computer is not in wel 120; likely still in the office.	Add Attachment
Moshe Martinez	Dec 23, 2021 01:20 PM	Task reassigned to Moshe Martinez.	Add Attachment
John Rushing	Dec 23, 2021 07:44 AM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Dec 23, 2021 07:44 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
John Rushing	Dec 23, 2021 07:44 AM	new Video card was installed, still no video	Add Attachment
John Rushing	Dec 17, 2021 01:54 PM	Dell shipped the parts today.	Add Attachment
John Rushing	Dec 16, 2021 09:57 AM	Dell You have successfully submitted request SR1078982687	Add Attachment
Nathan Sauer	Dec 16, 2021 09:19 AM	Video card appears to be not working. I was able to get video out of the motherboard video, but nothing from the card. Video card fan is making noises too.	Add Attachment