john took care of the other two issues. closing this ticket

oh, speed tests for inside hr:

download: 89.9
upload: 47.6
"very fast"

apparently 100ish is normal for that building

also, apparently, jenn sauer was still having computer issues, so they 
swapped her hd as well. (so moving her computer wasn't really a 
solution)

waiting on an email response then will deliver this computer.

account deleted. going to install an nvme as well.

going to test it in hr as well. she is impatient to get her computer 
back; the loaner doesn't have all the permissions she needs for 
banner. I don't know what else I can do here, so I might as well just 
take it back. I need to do an internet speed test there anyway. 

the loaner is running fine.

started computer up. running two videos, updates, and typing in a 
spreadsheet for 15ish minutes. videos were running fine for at least 
10 min. started to buffer. computer finally shut off and is restarting, 
but I think that's because of the automatic restart after updates. 

I will consult with John when he returns. but my current conclusion is 
that it is working fine here but maybe not over there. with Jennifer 
Sauer's computer (77491, 77454), the main issue, I believe, was the 
internet connection. 

this is my final memo in 77454: 
"this has been resolved. it must have been a network issue; she 
moved to a different office, and her computer is now working fine. "

from what I remember, sauer's computer was working fine in ucs and 
terribly in hr. and this computer was being used in the room next 
door. 

I could try an internet speed test in ad 206a (where this computer is 
from). but the loaner isn't really a reliable source of information 
because it (1) is a year older and (2) has an nvme in it. 

the computer is still restarting/updating lol

to sum up: the computer seems to be working fine in ucs and terribly 
in hr. it could be an issue with the user account or the ethernet 
connection in ad 206a. or it could be something else entirely; I will 
talk to John

Task reassigned to Lauryn Aronson.

I am going to bring over 20190206. it's a nice loaner, but payroll 
seems important, and we'll try to get their computer fixed asap. 

****email****

Hi there, 

There is a computer in our office that is loading slowly and continues 
to freeze throughout the day and requires multiple restarts 
throughout the day. We are in the midst of payroll and we need this 
computer to be in working order. Is there a way to have this computer 
fixed today or have a new computer brought in while the other one is 
being fixed?

Thank you,