Service Request Ticket

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Service Request Information

CONTACT	Name	Brownell, Cori	Date	Dec 17, 2021 08:52 AM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170329 (opens in a new window)	Bldg/Room	TODD 230
	Service Tag	82NJLH2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	82NJLH2	Location	Cori Brownell, TRI
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	A4:4C:C8:44:18:F7
	Wireless NIC	B0:35:9F:B9:34:58
	Bluetooth NIC	B0:35:9F:B9:34:5C

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Dec 22, 2021 11:11 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:11 AM	she picked up the laptop.	Add Attachment
Lauryn Aronson	Dec 20, 2021 12:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lauryn Aronson	Dec 20, 2021 11:59 AM	putting laptop in outbox.	Add Attachment
Lauryn Aronson	Dec 17, 2021 04:35 PM	**email** Hi Lauren, I haven't used the laptop in a couple of months. I can pick it up next week on Wednesday and give it a try. I am surprised about the battery. How long should it last when unplugged? Thanks for checking out the laptop for me. I really appreciate it. Best, Cori	Add Attachment
Lauryn Aronson	Dec 17, 2021 01:52 PM	**This is an outgoing email** Hi Cori, I need some additional information regarding service request #78481 Description: Laptop needs updating or fixing. I am currently running diagnostics on the laptop with suspected battery issues. It looks like the battery health is "excellent," and diagnostic tests passed. I have not been able to get the laptop to repeat the problem. One option we have is to reimage the computer, which would reset it to default and hopefully remove any problems. Otherwise, you can pick up the computer at your convenience. What is your preference? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Dec 17, 2021 10:38 AM	battery health is excellent, all diagnostic tests passed. will mess with computer a bit more to see if it shuts down. since it hasn't been used in a couple of months, it's worth asking if she just wants me to reimage it.	Add Attachment
Lauryn Aronson	Dec 17, 2021 10:30 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 17, 2021 09:00 AM	computer in inbox	Add Attachment
Jennie Yang	Dec 17, 2021 08:52 AM	The computer sometimes shuts down on it's own while charging. Device hasn't been used in a couple months, might needs updating or fixing. Might be a battery issue.	Add Attachment