Service Request Ticket

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Service Request Information

CONTACT	Name	Moore, Deian	Date	Dec 17, 2021 02:52 PM
	Department	The Research Institute	Phone
	Location		Email	moored@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171038 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GTRV0N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	GTRV0N2	Location	2 weeks pil
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:18:DD:37
	Wireless NIC	68:EC:C5:7E:15:21

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Sep 23, 2022 03:47 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jacob Limas	Sep 23, 2022 03:47 PM	The loaner can't be removed on portal, but other than that, it's back.	Add Attachment
Jacob Limas	Sep 23, 2022 02:31 PM	Brought the loaner back, have to do the loaner things then complete this.	Add Attachment
Jacob Limas	Sep 22, 2022 04:56 PM	Jazming has it but needs to bring it back. I keep offering to pick it up, but they ignore my emails after I mention it. She will most likely drop it off later this year.	Add Attachment
Jacob Limas	Sep 13, 2022 04:41 PM	It looks like Deian gave it to Grace and Grace handed it to Jazming. So it may be lost if she doesn't have it.	Add Attachment
Jacob Limas	Sep 13, 2022 12:18 PM	I contacted Maria Fernandez because Deian said she would be leaving soon back in July	Add Attachment
Jacob Limas	Aug 22, 2022 08:52 AM	She said she was leaving and will drop off the loaner back in July. I contacted her again to check on it.	Add Attachment
Jacob Limas	Jun 23, 2022 08:11 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jun 23, 2022 08:11 AM	I contacted her about the new setup and will get the loaner back	Add Attachment
Nathan Camuso	Jun 10, 2022 10:17 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Camuso	Jun 10, 2022 10:17 AM	She supposedly should have a new setup at some point	Add Attachment
Lourdes Salazar	Apr 14, 2022 04:31 PM	any update?	Add Attachment
Nathan Camuso	Dec 20, 2021 04:47 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Nathan Camuso	Dec 20, 2021 04:47 PM	Reimage complete ready to deliver	Add Attachment
Nathan Camuso	Dec 17, 2021 03:03 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Nathan Camuso	Dec 17, 2021 03:03 PM	She's going to be gone for 2 weeks starting next monday so this is fairly low priority	Add Attachment
Nathan Camuso	Dec 17, 2021 02:57 PM	Gave loaner	Add Attachment
Lourdes Salazar	Dec 17, 2021 02:54 PM	20181461	Add Attachment
Lourdes Salazar	Dec 17, 2021 02:52 PM	Task reassigned to Nathan Camuso.	Add Attachment
Lourdes Salazar	Dec 17, 2021 02:52 PM	Blue Screen, Needs reimage.	Add Attachment