Service Request Ticket

Service Request Information

CONTACT	Name	Piercy, Andrea	Date	Dec 20, 2021 09:13 AM
	Department	Financial Aid	Phone	88684
	Location		Email	piercya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200271 (opens in a new window)	Bldg/Room	WEL
	Service Tag	J58D373	Description	Dell Latitude 5400
	Serial No.	J58D373	Location	Greggory Vineyard
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	74:78:27:0A:59:85
	Wireless NIC	AC:12:03:ED:4C:FC

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Dec 21, 2021 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Dec 21, 2021 10:25 AM	deleted and relogged in her profile. Returned her laptop.	Add Attachment
Oneil Miguel	Dec 20, 2021 04:39 PM	This one is a weird case. On her account, saving as PDF on chrome freezes the browser. On the Adobe Acrobat application, selecting open and trying to select a pdf sometimes freezes the program as well. The best solution I could find was to suggest the user to use the Firefox browser. For some unknown reason saving pdf's on Firefox works and Adobe does work fine after. Will need to delete her profile and let her relogin again tomorrow.	Add Attachment
Lourdes Salazar	Dec 20, 2021 09:17 AM	Task reassigned to Oneil Miguel.	Add Attachment
Lourdes Salazar	Dec 20, 2021 09:13 AM	Cannot "save as" from any browser. Cannot edit the pdf with adobe. Needs back before tuesday afternoon.	Add Attachment