Service Request Ticket - # 78489

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2021 09:38 AM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210406[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP084Q05N Location GFA Pool Shelf

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:4D:DC:45


Bluetooth NIC 3C:06:30:55:59:02

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Feb 17, 2022 02:20 PM 
Status changed from (2) Scheduled to (5) Completed
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Oneil Miguel Feb 17, 2022 02:20 PM 
Delivered and setup completed. Needs to transfer 
files from old to new. She'll bring the old laptop 
to ucs once that's finished.
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Alice Hodge Feb 17, 2022 12:34 PM 
Task reassigned to Oneil Miguel.
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Alice Hodge Feb 17, 2022 12:34 PM 
Status changed from (1) Pending to (2) Scheduled
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Alice Hodge Feb 17, 2022 12:34 PM 
tentatively scheduled at 1:15 today
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Oneil Miguel Feb 15, 2022 04:05 PM 
Task reassigned to Alice Hodge.
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Oneil Miguel Feb 15, 2022 11:53 AM 
****This is an email****
I apologize for the long delay. Would it be 
possible to meet up on Thursday, February 17 in 
the morning?
Thank you for your assistance,
Chloë
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Oneil Miguel Feb 01, 2022 04:05 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Feb 01, 2022 04:05 PM 
****This is an outgoing email****
Hi Chloe,

I need some additional information regarding service 
request #78489

Description: GFA replacing 20141275[Edit Inv]

Your laptop has been imaged and is ready to be 
setup. This email is to reach out and see if there 
are any specific software that you may want. The 
laptop already comes with the basics like Microsoft 
Office applications and Adobe.

Please let us know what date and time you are 
available for one of our techs to come in a
nd finish the setup.

Thanks!
Oneil
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Joanie Kinnaman Dec 21, 2021 11:13 AM 
inv#2021-0351
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Alix Karkanen Dec 20, 2021 09:38 AM 
mon 20210142[Edit Inv]
doc 20210371[Edit Inv]
laptop 20210406[Edit Inv]
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