Service Request Ticket

Service Request Information

CONTACT	Name	Koshnick, Jennifer	Date	Dec 20, 2021 01:37 PM
	Department	Teacher Prep Student Support Services	Phone	89304
	Location		Email	koshnickj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200373 (opens in a new window)	Bldg/Room	RWEC 256
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17MQ05N	Location	Alejandro Gonzalez
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:73:87
	Bluetooth NIC	C4:91:0C:B4:CE:31

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Jan 12, 2022 02:59 PM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Jan 12, 2022 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Jan 12, 2022 02:59 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Michael Volkmann	Jan 12, 2022 02:59 PM	laptop is going to be reimaged: see duplicate ticket 78500	Add Attachment
Michael Volkmann	Jan 03, 2022 11:40 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Michael Volkmann	Jan 03, 2022 11:40 AM	wrong ticket. meant for 78512.	Add Attachment
Lauryn Aronson	Jan 03, 2022 11:30 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Jan 03, 2022 11:30 AM	put an nvme in michael is getting the nvme ready; it just needs to be put in when it's done. the computer is not in our office	Add Attachment
Lourdes Salazar	Dec 20, 2021 02:04 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lourdes Salazar	Dec 20, 2021 01:37 PM	She will be bringing this in Wednesday morning for a reimage. They are wanting it wiped for a new employee.	Add Attachment