I will leave this to you to close

placing computer in outbox.

****This is an outgoing email****
Hi Ami,

We were just following up with you regarding a service request that we have for you.  (#78491)

Description: Battery replacement

The battery in this computer has been replaced, and the laptop is ready to be picked up at your convenience. 

Thank you,
Lauryn Aronson

battery was installed.

Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

not sure if there's a battery for this? anywhere? 
alix doesn't have one. she's going to check with joanie. if joanie doesn't have one and doesn't know anything about it, i'll ask ami. otherwise, idkk

Picked up 20190349 from the outbox. 

Status changed from (4) On Hold to (6) Ready to Deliver

Status changed from (1) Pending to (4) On Hold

****email from me****

Good Morning,

Thank you for your email. From my understanding, only one of the computers--the loaner--had a battery request put in. Your computer is currently in our office solely for diagnostic purposes. Is this correct?

I have been looking into the health of your battery. All diagnostic tests passed. The battery's health is "excellent." Looking more closely at the battery logs, it appears that your battery is operating at around 70% of design capacity, and the charge should last about four hours.

Given this information, what would you like the next steps to be? To extend the battery charge, we could decrease laptop performance (you can see this setting when examining the battery popup at the bottom right corner of your screen). Beyond this, a battery replacement is the next step. If you would not like to pursue this latter option, you are more than welcome to pick up your laptop at your convenience. Please let me know how we can be of assistance.

I hope you are doing well.

Thank you,

Lauryn Aronson
UCS Student Tech.

(this is confusing)

asking joanie if she knows anything else about the battery orders (unlikely). 

will look into battery health on her computer that is in our office (not the loaner). 

****email****

Hi Lauryn - 
Thanks for your reply. 
The battery replacement on order is only for the loaner tablet - 20190352 - which is currently in my possession because my primary work tablet is at UCS (20190349).

The one currently in UCS' possession already had its battery replaced, but still wasn't holding a battery charge for longer than 2 hours (give or take) after I picked it up several months back. Once unplugged, it would indicate it had 4 hours of battery life, but the battery would rapidly go down and the charge would be gone by around the 2 hour mark with only the ERS/Branagh software open and running. That's hopefully what is being investigated. 

Can you please confirm if that has been looked into? 

****email from me****

Good Morning,

I apologize for the wait and for all of the confusion. The original email you received saying a ticket was closed was sent because I closed a duplicate ticket. Your computer is not ready yet.

A couple of weeks ago, we received a battery for W20190349, which appears to be your main work machine. A purchase request was put in for the wrong battery, so Joanie Kinnaman is working on ordering the correct battery. We are waiting on this. I will let you know when your computer's battery has been replaced and it is ready to be picked up. Thank you for your patience.

From what I understand, the loaner you are borrowing from your department is also having battery issues, so a purchase order was made for it. Once this battery arrives, assuming it is the correct model, and you bring in both that and your loaner laptop, I can replace the battery in this loaner computer.

As of now, we are waiting to receive the new battery to replace the old one in your primary work machine. I will work to get this computer back to you as soon as is possible. In the meantime, if you have the battery for the loaner computer, I am more than happy to work on that so you are able to use a properly functioning computer until we are able to service your main computer.

Please let me know if you have further questions. Again, thank you for your patience while we work to resolve these issues.

I hope you have a wonderful day.

Thank you,

Lauryn Aronson
UCS Student Tech.

Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

there is another ticket for this computer

wasn't the right battery

battery needs to be replaced in 20190349, the 
battery is on my desk with a sticky note!