Service Request Ticket

Service Request Information

CONTACT	Name	Venegas Trujillo, Itsel	Date	Dec 20, 2021 04:29 PM
	Department		Phone	88037
	Location		Email	venegastrujilloi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210097 (opens in a new window)	Bldg/Room	WEL 140E
	Service Tag	JFTY2J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	JFTY2J3	Location	Nina Martinez WEL
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:03:F1:9D
	Wireless NIC	F4:7B:09:44:EE:77

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Dec 23, 2021 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Dec 23, 2021 03:23 PM	finished. computer, dock, monitor in "140 alcove" (based on the inventory label of the computer/monitor i brought back).	Add Attachment
Lauryn Aronson	Dec 23, 2021 01:11 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Joanie Kinnaman	Dec 22, 2021 12:52 PM	inv#2021-0360	Add Attachment
Monica Valencia	Dec 21, 2021 09:36 AM	Moved computer in AD still need to move user to Financial Aid group. They are currently in Admissions. Installed PowerFaids	Add Attachment
Monica Valencia	Dec 21, 2021 08:33 AM	Getting it updated. Its on my desk	Add Attachment
Alix Karkanen	Dec 20, 2021 04:29 PM	laptop 20210097 doc 20210360 mon 20210636	Add Attachment