Service Request Ticket

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Service Request Information

CONTACT	Name	Orlando, Gaeta	Date	Dec 22, 2021 09:49 AM
	Department	Student Enrichment Program	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200373 (opens in a new window)	Bldg/Room	RWEC 256
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17MQ05N	Location	Alejandro Gonzalez
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:73:87
	Bluetooth NIC	C4:91:0C:B4:CE:31

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jan 31, 2022 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Jan 31, 2022 10:47 AM	just delivered and set up the computer.	Add Attachment
Lauryn Aronson	Jan 31, 2022 09:56 AM	available 10-11:30 deliver and give admin rights	Add Attachment
Lauryn Aronson	Jan 31, 2022 09:56 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Monica Valencia	Jan 31, 2022 09:25 AM	Emailed for Availability	Add Attachment
Lauryn Aronson	Jan 31, 2022 09:05 AM	Task reassigned to Oneil Miguel.	Add Attachment
Lauryn Aronson	Jan 25, 2022 03:17 PM	oneil finished the imaging process. monica is in contact with the dept. to get the computer to them.	Add Attachment
Monica Valencia	Jan 24, 2022 09:22 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Jan 24, 2022 09:22 AM	Ann Tilgner called about the laptop. They are wanting it back fir their new advisor Alex (Alejandro)Gonzalez	Add Attachment
Lauryn Aronson	Jan 18, 2022 11:15 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jan 18, 2022 11:15 AM	jamf is currently down. partway through imaging--next step is iwork and ilife.	Add Attachment
Michael Volkmann	Jan 12, 2022 02:58 PM	Nathan said to go ahead an re-image it.	Add Attachment
Lauryn Aronson	Jan 12, 2022 11:40 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:31 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:25 AM	Priority changed from (6) No Response Necessary to (4) Moderate Priority.	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:24 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:24 AM	this is a "new" laptop. John said to wait the two weeks then talk to Nathan (or maybe Bill).	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:19 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:19 AM	"It's just a laptop return I guess just leave it be, or re image it for a loaner or something it's not needed"	Add Attachment
Jennie Yang	Dec 22, 2021 09:49 AM	laptop was from TPSSS	Add Attachment