Service Request Ticket

Service Request Information

CONTACT	Name	Killip, Laura	Date	Dec 23, 2021 09:22 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	killipl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181577 (opens in a new window)	Bldg/Room	HWC 302A
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFYK7AUHV29	Location	TEC TV cart
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:64:73:E5
	Bluetooth NIC	38:F9:D3:BF:32:01

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Elliot Purl	Jan 12, 2022 11:44 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Elliot Purl	Jan 12, 2022 11:44 AM	Picked up	Add Attachment
Lauryn Aronson	Dec 23, 2021 03:53 PM	laptop reimaged and ready to be returned. will email user back.	Add Attachment
Lauryn Aronson	Dec 23, 2021 10:07 AM	**email** Sorry we left this for so long, the last email I can find is that we asked what happens if we return it to UCS? We probably want to keep it in the department once its cleared of Kevin's things.	Add Attachment
Lauryn Aronson	Dec 23, 2021 09:22 AM	**email from me** Good Morning, We have a laptop in our office with a note saying, "Kevin Helpie--retired and returned computer. Laura Killlip or her colleague will email us back and tell us if they want the computer back or not." Would you like this laptop returned to you? It is fairly new. I hope you are doing well. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment
Lauryn Aronson	Dec 23, 2021 09:22 AM	"Kevin Helpie--retired and returned computer. Laura Killip or her colleague will email us back and tell us if they want the computer back or not."	Add Attachment