Service Request Ticket - # 78512

Service Request Information

CONTACT Name Dawson, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 29, 2021 10:22 AM
Department Natural Science Division Phone 89225
Location Email dawsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170917[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag F2W2RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. F2W2RP2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; TRANSFER from W#20090550 and loaner W#20121090- Camtasia Studio v8.5 WIN from VISA2015004714;

Wired NIC 54:BF:64:60:12:69

TECHS Submitted by Tom Groves Contact grovest@wou.edu 88920
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Jan 06, 2022 03:18 PM 
Task reassigned to Justin Cope.
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Justin Cope Jan 06, 2022 03:18 PM 
Task reassigned to Justin Cope.
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Justin Cope Jan 06, 2022 03:18 PM 
got the new hard drive installed
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Justin Cope Jan 04, 2022 04:09 PM 
This is an email

"Hi Justin - You could do it now or just access 
the office when I'm gone and do it. 

Jim Dawson"
no one could let me in today and I'm not here 
tomorrow but the nvme is on the classroom support 
desk if someone is able to get to it on Wednesday.
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Justin Cope Jan 04, 2022 01:01 PM 
****This is an outgoing email****
Hi Jim,

We were just following up with you regarding a 
service request that we have for you.  (#78512)

Description: Faculty workstation slow, requesting 
system reimaging

We have a re-imaged hard drive to replace your old 
one that will help you computer run smoother and 
we're wondering when would be a good time to come 
over and replace it.

Thanks,
Justin Cope
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Public
Lourdes Salazar Jan 04, 2022 12:12 PM 
called stating its still not working
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Justin Cope Jan 03, 2022 04:46 PM 
found the right info for the license key and the 
corresponding software for camtasia. is it in 
T:\camtasia\Studio8WIN it needs version 8.5.2 
installed on it instead of 2020 and the license is 
in the Serial and Purchase info text file.
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Lauryn Aronson Jan 03, 2022 11:43 AM 
nvme

michael is getting it ready to be put in.
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Michael Volkmann Jan 03, 2022 11:42 AM 
Installing NVMe with default image plus Adobe suite 
and Camtasia. Will need the existing license key to 
activate Camtasia.
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Tom Groves Dec 29, 2021 10:22 AM 
Faculty member Jim Dawson in NS 002 reports his 
workstation is operating very slowly. System was
this way over Fall term and would like it re-imaged
soon. Workstation should have Camtasia and Adobe
Creative Suite installed.
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