Service Request Ticket - # 78514

Service Request Information

CONTACT Name Rosales, Kendall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2021 12:42 PM
Department Mathematics Phone 89708
Location Email rosalesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180598[Edit Inv] (opens in a new window) Bldg/Room MA 301
Service Tag 87XC8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 87XC8S2 Location Kendall Rosales, Mathematics NTT Instructor

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFER from W#20110896 SR71239 FEB2019: MAthType v6.9 from VISA2013003743; Geometer's Sketchpad v5 from VISA2018008881 APR2019 SR#71711 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;

Wired NIC C8:F7:50:0D:5C:91


Wireless NIC 20:79:18:32:EA:47


Bluetooth NIC 20:79:18:32:EA:4B

TECHS Submitted by Tom Groves Contact grovest@wou.edu 88920
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Lauryn Aronson Jan 04, 2022 11:16 AM 
Task reassigned to Davy Boy McEvilly.
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Lauryn Aronson Jan 04, 2022 11:16 AM 
Task reassigned to Davy Boy McEvilly.
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Lauryn Aronson Jan 04, 2022 11:16 AM 
dave fixed it.
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Tom Groves Dec 30, 2021 12:42 PM 
Kendall Rosales in MA 301 isn't able to print because
a dialog appears stating she needs to update print driver.
She isn't able to update print driver because her account
doesn't have permission.

Kendall will be in the office on Tuesday 1/4 and would like
this addressed then.
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