Service Request Ticket - # 78515

Service Request Ticket - # 78515

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Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Dec 30, 2021 02:53 PM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170673 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W245KHV29	Location	PDR pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:9A:C9:E3
	Bluetooth NIC	8C:85:90:9C:F3:55

TECHS	Submitted by	Tom Groves	Contact	grovest@wou.edu	88920
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jun 07, 2022 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Mar 31, 2022 11:28 AM	**This is an outgoing email** Hi Anna, I need some additional information regarding service request #78515 Description: Can't log in to domain from extra laptop I wanted to check in to see if you are still experiencing issues printing? If so, can you let me know your availability? Best, Monica	Add Attachment Public
Monica Valencia	Feb 09, 2022 02:42 PM	https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-5550-printer-series/409994 This printer driver might work for AD-Breadmaker	Add Attachment
Monica Valencia	Feb 04, 2022 12:13 PM	I was able to get Anna to print. She can't print in color to AD-Breadmaker (HP Color LaserJet 5550). The printer driver for this is old and isn't compatible on the Mac. Need to do more research so that she can print in color.	Add Attachment
Monica Valencia	Jan 31, 2022 11:32 AM	**This is an outgoing email** Hi Anna, I need some additional information regarding service request #78515 Description: Can't log in to domain from extra laptop I'm Monica with UCS. Are you still experiencing issues with printing? If so, is there a good time this week for me to come take a look at the issue? Best, Monica	Add Attachment Public
Lourdes Salazar	Jan 11, 2022 04:06 PM	asking for rest of the week availability	Add Attachment
Lourdes Salazar	Jan 11, 2022 04:06 PM	Yes, tomorrow between 2-4 I should be in my office.	Add Attachment
Lourdes Salazar	Jan 11, 2022 02:13 PM	asking for availability	Add Attachment
Lourdes Salazar	Jan 11, 2022 02:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lourdes Salazar	Jan 11, 2022 02:13 PM	**This is an email** i believe they closed this as they partially addressed my issue with printing....however, I am still having an issue when I print to my copy machine. For some reason, it now makes me go "select a tray" every time I send something to print to it.	Add Attachment
Monica Valencia	Jan 11, 2022 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 03, 2022 02:41 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jan 03, 2022 02:41 PM	I had to unbind and bind 20170673 and then Anna was able to login. It wasn't recognizing that it was on the domain. She was able to login again.	Add Attachment
Tom Groves	Dec 30, 2021 02:53 PM	Anna Hernandez Hunter has reset her password with wou.edu/accountlookup She can log in to her primary computer but not her extra laptop 20170673. I had her try logging in as mash\hernana and hernana@mash.wou.edu. Issue may be laptop is registered on WiFi. Said we'd take a look in person next week when back on camps	Add Attachment