Service Request Ticket - # 78517

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2022 08:41 AM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200667[Edit Inv] (opens in a new window) Bldg/Room AD 308E
Service Tag 642C3D3 Description Dell Latitude 5410
Serial No. 642C3D3 Location Sharon Fitzsimmons

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:26:08


Wireless NIC B0:60:88:BF:F9:D7

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact epurl19@wou.edu 88925

Tracking

Entered by Date Memo
Elliot Purl
Email

Public
Entered by Date Memo
Elliot Purl Jan 07, 2022 08:58 AM 
Task reassigned to Elliot Purl.
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Elliot Purl Jan 07, 2022 08:58 AM 
Status changed from (1) Pending to (5) Completed
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Elliot Purl Jan 07, 2022 08:58 AM 
Seems to have resolved itself- she no longer needs 
help.
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Lauryn Aronson Jan 05, 2022 10:24 AM 
she has three monitors; the middle one is not working. it's a laptop/dock setup. the "firmware update" also messed up a variety of other things (all of which she can fix; it just seems weird). i don't have time to go over there today.
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Lourdes Salazar Jan 03, 2022 08:41 AM 
Laptop wou: 20200667[Edit Inv]

This monitor is not getting signal and is black. 
(Not being detected after "Firm Ware Update"
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