Service Request Ticket

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Service Request Information

CONTACT	Name	Macdonald, Scott	Date	Jan 03, 2022 10:55 AM
	Department	Natural Science Division	Phone	88337
	Location		Email	macdonas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181087 (opens in a new window)	Bldg/Room	DFSC 117
	Service Tag	884SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884SDW2	Location	Scott MacDonald, NTT Biology
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010862 MAR2020, Eligible for Free UPGRADE to CAMTASIA 2020 APRIL/MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019011012 APR2020 order11963;
	Wired NIC	6C:2B:59:E6:23:DA

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Elliot Purl	Feb 11, 2022 09:05 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Elliot Purl	Feb 11, 2022 09:05 AM	Picked up	Add Attachment
Monica Valencia	Feb 11, 2022 09:05 AM	Scott picked up the computer today.	Add Attachment
Lauryn Aronson	Feb 07, 2022 08:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Feb 07, 2022 08:21 AM	**This is an outgoing email** Hi Scott, We were just following up with you regarding a service request that we have for you. (#78521) Description: Office computer is getting black reboot screen Your computer is ready to be picked up or delivered. Which is your preference, and when are you available for this? Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 07, 2022 08:21 AM	computer is updated and has admin rights.	Add Attachment
Lauryn Aronson	Jan 31, 2022 08:56 AM	**This is an outgoing email** Hi Scott, We were just following up with you regarding a service request that we have for you. (#78521) Description: Office computer is getting black reboot screen Thank you for your patience with this issue. I apologize for the wait. Your computer should be ready within the next few days. I will keep in contact. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jan 31, 2022 08:55 AM	working on reimage now.	Add Attachment
Jennie Yang	Jan 28, 2022 10:27 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lauryn Aronson	Jan 18, 2022 08:56 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Jan 10, 2022 08:39 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jan 10, 2022 08:39 AM	**This is an outgoing email** Hi Scott, We were just following up with you regarding a service request that we have for you. (#78521) Description: Office computer is getting black reboot screen Our imaging system is currently down, so I am not sure when I will be able to get your computer fixed and returned. I will do my best to get it back to you as soon as possible. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jan 10, 2022 08:38 AM	imaging has been turned off for the time being because of the nvme issues. i can't fix this computer until imaging is back up.	Add Attachment
Lauryn Aronson	Jan 05, 2022 10:17 AM	computer has been picked up and is in the office.	Add Attachment
Lauryn Aronson	Jan 05, 2022 09:09 AM	pick up computer. dfsc 117. he's teaching most of the afternoon. doesn't need a loaner. told him i will keep in touch.	Add Attachment
Lourdes Salazar	Jan 04, 2022 11:13 AM	Scott Macdonald called looking for you. He passed along his cell 541 908 0623 he said hes interested in the wiping option. He is expecting a call back	Add Attachment
Lauryn Aronson	Jan 04, 2022 08:03 AM	left a vm.	Add Attachment
Lauryn Aronson	Jan 04, 2022 07:53 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jan 04, 2022 07:53 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jan 04, 2022 07:53 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jan 03, 2022 11:53 AM	**This is an outgoing email** Hi Scott, We were just following up with you regarding a service request that we have for you. (#78521) Description: Office computer is getting black reboot screen From your description of the problems your computer is experiencing, it sounds like the best option would be to reimage it. This would completely wipe the computer and reset it to default settings, ensuring any virus on the computer would be removed. If possible, could you please bring your computer in to the UCS office so we can service it? If this is not an option, I or another tech can stop by your office to pick it up. I apologize for not having time to come by this morning. In the meantime, please detach the ethernet cord (white or yellow) from the back of your computer. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jan 03, 2022 11:15 AM	TAKE OFF NETWORK reimaging would work, though we could maybe try scanning with sophos first? if the user doesn't want us to just reimage it. though if he can't log in in the first place and there's a black screen...	Add Attachment
Lourdes Salazar	Jan 03, 2022 10:55 AM	User believes possible virus happened and is now getting a black reboot screen and unable to login.	Add Attachment