Service Request Ticket - # 78522

Service Request Ticket - # 78522

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Service Request Information

CONTACT	Name	Nunez Herrera, Trixia	Date	Jan 03, 2022 11:02 AM
	Department		Phone	89462
	Location		Email	herrerat@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181386 (opens in a new window)	Bldg/Room	SSC 205
	Service Tag	GY9XDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9XDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC [NAMED USER] MAY/JUNE2019;
	Wired NIC	6C:2B:59:E8:02:E5

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Jan 18, 2022 02:01 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Jan 18, 2022 02:01 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Jan 18, 2022 02:01 PM	fixed the sound	Add Attachment
Lauryn Aronson	Jan 18, 2022 09:48 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jan 18, 2022 09:47 AM	**email** Hello Lauryn, I had tried this when troubleshooting it myself a few weeks ago. I will be in the office today at 2 pm if someone would be able to come by and take a look. Thanks, Trixia	Add Attachment
Lauryn Aronson	Jan 18, 2022 08:05 AM	**email** Yes, I’m not hearing any sound at all. The sound buttons are on full volume and when I try a you tube video to test it out all volumes are up and nothing happens.	Add Attachment
Lauryn Aronson	Jan 13, 2022 08:40 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jan 13, 2022 08:40 AM	**This is an outgoing email** Hi Trixia, I need some additional information regarding service request #78522 Description: Sound not working Could you please tell me a bit more about the problem you are experiencing? Is it just that your computer will not play sound from your desktop? Will it play sound at all? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Justin Cope	Jan 04, 2022 03:58 PM	Task reassigned to UCS Tech.	Add Attachment
Elliot Purl	Jan 04, 2022 08:00 AM	**This is an email** Would someone be able to come by and trouble shoot without me being in office? I will be in and out this week and would love for it to get fixed before next week.	Add Attachment
Lourdes Salazar	Jan 03, 2022 02:28 PM	**This is an email** I will be in the office around 4 today and will get you the computer number then. Thanks!	Add Attachment
Nathan Camuso	Jan 03, 2022 12:56 PM	Task reassigned to Justin Cope.	Add Attachment
Lourdes Salazar	Jan 03, 2022 11:02 AM	**This is an email** Greetings! I hope you all had a wonderful holiday break. I would love some help with accessing sound on my desktop. I am in RWEC 257. Feel free to come by whenever possible to take a look. Thank you!	Add Attachment