Service Request Ticket - # 78523

Service Request Information

CONTACT Name Morgan, Samantha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2022 11:59 AM
Department Phone 89484
Location Email morgansam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210092[Edit Inv] (opens in a new window) Bldg/Room MA 314
Service Tag JQRK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. JQRK1J3 Location Samantha Morgan

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F1:FD


Wireless NIC F4:7B:09:41:EA:74

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Jan 03, 2022 02:01 PM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Jan 03, 2022 02:01 PM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Jan 03, 2022 02:01 PM 
Hello,

My computer finally turned on, so you can cancel the service request. Thank you.

Samantha Morgan
English Studies Department
Western Oregon University
morgansam@mail.wou.edu
503-838-9484
Maaske 314
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Sam Sevugan Jan 03, 2022 11:59 AM 
Called in to report that a laptop issued to her a 
couple of months ago (20210092) is not connecting 
to her monitor (20200788). She says everything is 
on and has indicating light for the laptop, 
monitor and docking station but nothing is 
appearing on the screens. 

Call for availability through the week
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