Service Request Ticket - # 78528

Service Request Information

CONTACT Name Lofton, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2022 02:07 PM
Department International Education & Development Phone 88161
Location Email loftonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171083[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSTCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTCRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:27:48


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Jun 15, 2022 11:35 AM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Jun 15, 2022 11:34 AM
Loaner returned and 20171083[Edit Inv] returned to maaske.
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Oneil Miguel Jun 13, 2022 04:20 PM
Swapped video cards with 20180985[Edit Inv] to see if that fixes the monitor issue. 20180985[Edit Inv] is going to PDR regardless.
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Oneil Miguel Jun 13, 2022 01:22 PM
installing an nvme on this device. see sr# 79332.
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Oneil Miguel Mar 03, 2022 01:58 PM
recreated her two monitor setup at UCS. Screens 
did not go blank and seems to be running fine. 
When it was brought back to Jackie's office, the 
problem of screens going blank after logging in 
still persisted.
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Alice Hodge Mar 03, 2022 11:18 AM
Status changed from (5) Completed to (1) Pending
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Alice Hodge Mar 03, 2022 11:18 AM
just kidding it's still broken! : ) 
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Alice Hodge Mar 03, 2022 10:16 AM
Status changed from (2) Scheduled to (5) Completed
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Alice Hodge Mar 03, 2022 10:16 AM
Status changed from (2) Scheduled to (5) Completed
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Alice Hodge Mar 03, 2022 10:16 AM
stopped by today and delivered 20171083[Edit Inv] + brought back loaner 20170255[Edit Inv]

closing the ticket!
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Alice Hodge Mar 02, 2022 03:17 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Alice Hodge Mar 02, 2022 12:17 PM
Task reassigned to Alice Hodge.
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Oneil Miguel Mar 02, 2022 12:09 PM
Rescheduled for tomorrow same time.
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Oneil Miguel Mar 01, 2022 03:23 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Oneil Miguel Jan 07, 2022 04:44 PM
20170255[Edit Inv] has been reimaged and the windows update 
error is resolved.
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Oneil Miguel Jan 06, 2022 02:22 PM
Task reassigned to Oneil Miguel.
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Oneil Miguel Jan 06, 2022 02:12 PM
Loaned her 20170255[Edit Inv] and brought back 20171083[Edit Inv].
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Oneil Miguel Jan 04, 2022 02:37 PM
Task reassigned to UCS Tech.
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Oneil Miguel Jan 04, 2022 02:37 PM
Status changed from (5) Completed to (1) Pending
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Oneil Miguel Jan 04, 2022 02:37 PM
The monitor issue is still present. Gave her a 
loaner to see if its a pc issue. not the monitor. 
Will update me if the issue still persist then we 
know it's the monitor that has the issue.
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Michael Volkmann Jan 04, 2022 11:45 AM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jan 04, 2022 11:45 AM
Replaced the monitor cables. Monitors seem to be 
staying on now.
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Michael Volkmann Jan 04, 2022 10:48 AM
Brought the computer back to ITC 007 to check 
if the graphics card is dying.
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Lourdes Salazar Jan 04, 2022 10:08 AM
Task reassigned to Michael Volkmann.
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Lourdes Salazar Jan 03, 2022 02:07 PM
in the middle of working, the monitors turn off and say there's no signal. The computer itself is still on. Monitor 20130980[Edit Inv] monitor 2 20171170[Edit Inv] computer 201771083
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