melanie picked up her laptop 20191086 today & returned loaner 20150642, closing the ticket!

Status changed from (3) Order in Process to (6) Ready to Deliver

20191086 reached apple service center today :)

Status changed from (1) Pending to (3) Order in Process

thought it might be a bricked T2 chip from a failed update etc, but after working on this for the past week feel pretty confident that the issue is a dead logic board. 
good news is computer is still under warranty, will get started on looking into repair process and quotes for the device.

gonna send an update to Melanie today just to communicate on what's going on ^^

the screen is black, and the green light next to the camera is on. when i force shut off the computer, the light goes dark for a second, then turns back on; i don't think the computer will stay shut off. the touchpad responds to my touch, so the computer is on.

i've tried a few different things, to no avail: smc reset, resetting pram (both of which may have been ineffective if the computer didn't shut off/all the way), holding the power button for random intervals of time, disconnecting and reconnecting the batter (twice, and holding the power button in between)

i'm putting the computer back in the inbox. 

****This is an email****
Thank you so much!  If you have a loaner 
available, I would be so grateful.  I only need 
Microsoft Office, Adobe and access to the 
Internet.  I will be on campus at 11 and can drop 
by my laptop then.