Service Request Ticket - # 78559

Service Request Information

CONTACT Name Harrell, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2022 02:44 PM
Department Natural Science/ Chemistry Phone 89719
Location Email harrellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20200140[Edit Inv] (opens in a new window) Bldg/Room DFSC DFSC 214
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0ZX
Serial No. SC02DC6TWPN7C Location Mary Layne Harrell

CPU Unknown


OS Unknown Software

Wired NIC 3C:7D:0A:02:F7:71


Wireless NIC 14:7D:DA:66:DF:20


Bluetooth NIC 14:7D:DA:72:00:EB


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Jan 12, 2022 09:16 AM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jan 12, 2022 09:16 AM
Admin rights were already in place. There may 
have been another issue with the software she 
was trying to install. Closing the ticket for 
now.
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Michael Volkmann Jan 12, 2022 08:10 AM
****This is an outgoing email****
Hi Mary,

We were just following up with you regarding a 
service request that we have for you.  (#78559)

Description: Admin rights 

I can drop by your office this morning and add you 
as an admin on your office computer, if that works. 
When would be the best time for you?

Thanks,
Michael Volkmann
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Public
Michael Volkmann Jan 11, 2022 08:07 AM
Task reassigned to Michael Volkmann.
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Sam Sevugan Jan 05, 2022 02:44 PM
****This is an email****
Hi Sam,

Thank you for getting back to me. The computer # 
is 20200140[Edit Inv], and I will be available tomorrow, 
next Monday, and next Wednesday from 9 am - 2 pm.

Thanks,
Mary
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Sam Sevugan Jan 05, 2022 02:44 PM
****This is an email****
Hello,

I am sending this email to request that I be added 
as an admin on my office computer in DFSC 214.

Thanks,
Mary Harrell
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