Service Request Ticket - # 78561

Service Request Ticket - # 78561

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Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Jan 05, 2022 04:35 PM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120837 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	Xerox Phaser 3250 D Mono Laser Printer
	Serial No.	MXV107170	Location	PDR
	Model	P3250/D	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity	Ink/Toner Refill

TECHS	Submitted by	Tom Groves	Contact	grovest@wou.edu	88920
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Aug 29, 2023 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Aug 11, 2023 09:38 AM	Task reassigned to Monica Valencia.	Add Attachment
Jack Martinis	Aug 11, 2023 09:38 AM	Did we give this to them basically? It's been over a year, is this ticket still needed?	Add Attachment
Alice Hodge	Apr 12, 2022 01:00 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Alice Hodge	Apr 12, 2022 01:00 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Alice Hodge	Apr 12, 2022 01:00 PM	don't think anything's changed here, 20120837 still loaned out to the football office.	Add Attachment
Alice Hodge	Jan 24, 2022 11:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alice Hodge	Jan 20, 2022 04:24 PM	printer is a xerox phaser 3250, wou# 20120837 :) currently in brian harris' office, will update inv accordingly!	Add Attachment
Alice Hodge	Jan 19, 2022 02:59 PM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Alice Hodge	Jan 13, 2022 05:01 PM	dropped off loaner xerox printer, will get wou # later and update + brought back old hp printer 20020797 to be pdr'd	Add Attachment
Alice Hodge	Jan 13, 2022 02:28 PM	Task reassigned to Alice Hodge.	Add Attachment
Monica Valencia	Jan 11, 2022 10:41 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jan 11, 2022 10:41 AM	**This is an outgoing email** Hi Arne, I need some additional information regarding service request #78561 Description: Need new loaner printer/scanner in FB Office I'm Monica with UCS. I wanted to see if you still needing help with being able to print to the loaner copier that was setup? Best, Monica	Add Attachment Public
Nathan Sauer	Jan 06, 2022 01:54 PM	I spoke to Coach Ferguson They do no need a printer. The loaner / temp unit they have needs to be configured so they can print to it.	Add Attachment
Elliot Purl	Jan 06, 2022 01:25 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Elliot Purl	Jan 06, 2022 01:25 PM	Called, let them know we don't have anyone available today to help with this	Add Attachment
Tom Groves	Jan 05, 2022 04:35 PM	Message from FB coach Arne Ferguson: They need a loaner printer/scanner. There's a problem with the printer/scanner we installed in the FB office and they a replacement tomorrow (Thursday) if at all possible.	Add Attachment