Service Request Ticket - # 78562

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2022 04:42 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190237[Edit Inv] (opens in a new window) Bldg/Room BELL 211
Service Tag 6HWRPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6HWRPV2 Location Mike McGlade, Geography

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFERfrom W#20140480 JAN2020- Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui

Wireless NIC 3C:F0:11:25:67:91


AUX NIC C8:F7:50:E4:B8:6F

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

Public
Entered by Date Memo
Sam Sevugan Feb 24, 2022 12:42 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Feb 24, 2022 12:42 PM 
Task reassigned to Sam Sevungan.
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Sam Sevugan Feb 24, 2022 12:41 PM 
Picked up laptop
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Monica Valencia Feb 22, 2022 12:56 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 22, 2022 12:56 PM 
Contact changed from Faculty/Staff New to Michael McGlade.
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Monica Valencia Feb 22, 2022 12:53 PM 
Emailed to bring in laptop so that we can get the keyboard replaced
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Monica Valencia Feb 21, 2022 03:08 PM 
Create Dispatch: Success
You have successfully submitted request SR1085119393.
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Nathan Camuso Feb 07, 2022 03:33 PM 
They called again asking for replacement today
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Sam Sevugan Jan 05, 2022 04:42 PM 
Contact Info: Mike Mcglade, mcgladem@wou.edu, V0003722
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Public
Sam Sevugan Jan 05, 2022 04:42 PM 
His laptop is 20190237[Edit Inv] and the letter n is 
fractured, but not broken and he wants to get it 
replaced. 

His warranty is good till 8-22
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