Service Request Ticket - # 78566

Service Request Ticket - # 78566

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Service Request Information

CONTACT	Name	Armitage, Georgia	Date	Jan 06, 2022 08:38 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210114 (opens in a new window)	Bldg/Room	AD 102
	Service Tag	DW572J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	DW572J3	Location	Georgia Armitage
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C0:C4
	Wireless NIC	F4:7B:09:3D:84:FC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 31, 2022 09:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 31, 2022 09:18 AM	It is setup and ready for Georgia.	Add Attachment
Sam Sevugan	Jan 28, 2022 03:54 PM	Needs to be set up by Feb 1st	Add Attachment
Sam Sevugan	Jan 28, 2022 12:52 PM	Hi, I'm just checking to see if the new work station has been set-up in ITC 204C for our incoming IR Analyst. Thanks, Mike	Add Attachment
Joanie Kinnaman	Jan 26, 2022 03:14 PM	both those licenses cost money. So lets get this delivered and then we can add later	Add Attachment
Lourdes Salazar	Jan 26, 2022 09:17 AM	please email user back letting them know if those installation are possible. I stated a tech would get back to them on the request.	Add Attachment
Lourdes Salazar	Jan 26, 2022 09:16 AM	**This is an email** I checked with the rest of the IR staff yesterday about the software question. The only possible additions that might be helpful are PLSQL Developer and STATA. Do you know if we have available licenses for either of those? If not, we can wait until Georgia starts and then purchase licenses if we decide that they are needed. Thanks, Mike	Add Attachment
Sam Sevugan	Jan 19, 2022 02:22 PM	needs admin rights	Add Attachment
Joanie Kinnaman	Jan 06, 2022 08:53 AM	please prepare the laptop in Michael Baltzley's name and then transfer to Georgia before Feb 1, as he ordered this laptop for the new hire (before he knew who) 10/29/2021	Add Attachment
Alix Karkanen	Jan 06, 2022 08:38 AM	laptop 20210114 doc 20210339 mon 20210131	Add Attachment