Service Request Ticket

Service Request Information

CONTACT	Name	Poudel, Rajeeb	Date	Jan 06, 2022 12:27 PM
	Department	Business/Economics Division	Phone
	Location		Email	poudelr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181046 (opens in a new window)	Bldg/Room	WEL 110
	Service Tag	886QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886QDW2	Location	L.A.B. Student Worker Station 1
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D1:A1

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Lourdes Salazar	Jan 11, 2022 02:06 PM	the helpdesk has not replied but can if need be!	Add Attachment
Lourdes Salazar	Jan 11, 2022 02:06 PM	Hi there, The computer again is making the same loud noise. It never was like that before. Just letting you know if in case that's not normal. Best regards, Rajeeb	Add Attachment
Michael Volkmann	Jan 11, 2022 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Jan 11, 2022 11:28 AM	Installed NVMe with a fresh image.	Add Attachment
Michael Volkmann	Jan 11, 2022 08:50 AM	Task reassigned to Michael Volkmann.	Add Attachment
Jennie Yang	Jan 06, 2022 12:27 PM	Dell desktop, 1 monitor out of two is having the auto repair message, but it failed. He has time next tuesday jan 11th 9-12. Please contact him during those hours and check his devices.	Add Attachment