Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Paula	Date	Jan 06, 2022 12:48 PM
	Department		Phone	88303
	Location		Email	taylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150637 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRV0V1DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:53:81:A2
	Wireless NIC	A4:D1:8C:64:05:FA
	Bluetooth NIC	A4:D1:8C:64:05:FB

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Jan 06, 2022 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Jan 06, 2022 03:32 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Jan 06, 2022 03:32 PM	Went over to see the computer. Startup time is slow and she told me she would rather opt for a new GFA replacement. She will fill that out soon.	Add Attachment
Elliot Purl	Jan 06, 2022 12:48 PM	**This is an email** Computer # 20150637 in the ASWOU office WUC122 will not turn on.	Add Attachment