Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jan 07, 2022 10:32 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200875 (opens in a new window)	Bldg/Room	WEL 110A
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LKQ05N	Location	Anna Hernandez
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1B:D2:05
	Bluetooth NIC	3C:06:30:14:79:80

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Jan 07, 2022 04:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Jan 07, 2022 04:42 PM	She brings her laptop home sometimes to remotely work. Found out that she has to restart her computer before she connects to the wou network in order to have access to her printers. She can now print to the copier and Twix Also got breadmaker to work for her now. Just needed the right drivers.	Add Attachment
Oneil Miguel	Jan 07, 2022 11:31 AM	Task reassigned to Oneil Miguel.	Add Attachment
Lourdes Salazar	Jan 07, 2022 10:35 AM	**This is an email** Threesisters - AD Breadmaker (the one I can. never print to)	Add Attachment
Lourdes Salazar	Jan 07, 2022 10:34 AM	**This is an email** I try to print to two of them, our copier and a printer here in the office. There is a third, but have never been able to print to that. I will look for the names of those: Threesisters-AD TWIX Threesisters-AD Admissions-Copier	Add Attachment
Lourdes Salazar	Jan 07, 2022 10:32 AM	**This is an email** Hello. I had put in a request because my computer is not printing. Moshe came in and spent a couple of hours working on it and getting it to print. it worked for about a week and it is once again not printing.	Add Attachment