Service Request Ticket

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Service Request Information

CONTACT	Name	McMurry, Julie	Date	Jan 07, 2022 10:37 AM
	Department	Human Resources	Phone	89373
	Location		Email	mcmurryj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140481 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B5G6L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	b5g6l32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; CANCELLED MAY2017--Adobe Acrobat Pro DC subscription from XXXX2015004716 DEC2015-May2016--DO NOT REINSTALL
	Wired NIC	34:E6:D7:36:8C:E2
	Wireless NIC	60:57:18:94:94:40
	Bluetooth NIC	60:57:18:94:94:44

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jan 18, 2022 08:13 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jan 18, 2022 08:13 AM	going to close this ticket as the user's needs have been met. will take a look at the laptop after the 2wk period.	Add Attachment
Lauryn Aronson	Jan 18, 2022 08:12 AM	**email** Hi Lauryn, Thank you for checking in! The new loaner is working great! I don't think I will need the old one back. Thank you, Julie	Add Attachment
Lauryn Aronson	Jan 18, 2022 08:03 AM	emailing to double-check that she doesn't need the old loaner back.	Add Attachment
Lourdes Salazar	Jan 14, 2022 01:05 PM	Julie just picked up this laptop.	Add Attachment
Lauryn Aronson	Jan 11, 2022 08:02 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jan 11, 2022 07:59 AM	**This is an outgoing email** Hi Julie, We were just following up with you regarding a service request that we have for you. (#78576) Description: Laptop - Does Not Work Without Charger Plugged In I am emailing to both apologize for your not getting a loaner laptop yesterday and to let you know we have a loaner ready for you to pick up at your convenience. I hope you are doing well. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jan 10, 2022 09:06 AM	loaner 20190537, sr 78582	Add Attachment
Lauryn Aronson	Jan 10, 2022 08:51 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jan 10, 2022 08:50 AM	she's bringing in the loaner she got in march 2020 and trading it for a new loaner around 1pm today.	Add Attachment
Lourdes Salazar	Jan 07, 2022 11:07 AM	I will be going remote next Tuesday, but I do have a personal laptop I can use while the UCS loaner is being repaired.	Add Attachment
Lourdes Salazar	Jan 07, 2022 10:37 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Jan 07, 2022 10:37 AM	**This is an email** Good Morning, Our office is looking to go back to remote work for part of the week. To prepare for this, I wanted to reach out to see if I can get my UCS Loaner laptop fixed. Currently, it shuts off anytime the charger is unplugged and does not turn on unless attached to the charger. Please let me know if you need more information. Thank you,	Add Attachment