Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	McMurry, Julie	Date	Jan 10, 2022 09:06 AM
	Department	Human Resources	Phone	89373
	Location		Email	mcmurryj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190537 (opens in a new window)	Bldg/Room	AD 306
	Service Tag	DWTQ1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	DWTQ1Z2	Location	Crystal Ayres HR Office
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:67:A9:89
	Wireless NIC	50:EB:71:EB:5B:9F
	Bluetooth NIC	50:EB:71:EB:5B:A3

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 07, 2023 01:15 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 07, 2023 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 07, 2023 01:14 PM	We have 20190537 back from HR, we set up a new setup for them as per SR 81316. Putting laptop in 2 weeks, checking it back in, and closing ticket.	Add Attachment
Monica Valencia	Oct 16, 2023 04:38 PM	Task reassigned to UCS Tech.	Add Attachment
Monica Valencia	Oct 10, 2023 08:33 AM	**This is an email** Yes! Sorry I thought our Office Manager had reached out to you. As soon as we have a station, the computer is all yours:) I'm working on Joey and Wendi's loaner too....	Add Attachment
Monica Valencia	Sep 07, 2023 10:31 AM	**This is an email** I'll have to take a look into this & get back to you! I am out of the office this week because I'm really sick. I should be able to get more info to you next week.	Add Attachment
Monica Valencia	Sep 06, 2023 01:36 PM	Email Jamie Smith about this	Add Attachment
Monica Valencia	Aug 23, 2023 09:15 AM	**This is an outgoing email** Hi Julie, Regarding service request #78582 Description: Loaner 20190537 Is the loaner computer still being used? We are no longer doing long term loaners with laptops since we are limited on devices. Best, Monica	Add Attachment Public
Jack Martinis	Aug 08, 2023 12:58 PM	Task reassigned to Monica Valencia.	Add Attachment
Jack Martinis	Aug 08, 2023 12:57 PM	**This is an email** Hi Jack, It is currently being used as an additional computer for our student employees. Thank you, Julie	Add Attachment
Jack Martinis	Aug 08, 2023 12:15 PM	**This is an outgoing email** Hi Julie, Are you still in need of the laptop? We are currently not doing long-term loaners anymore as we have been low on equipment. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 08, 2023 12:09 PM	**This is an email** Hi Jack, Thank you for reaching out! Yes, I am still in possession of the loaner laptop. Thank you, Julie	Add Attachment
Jack Martinis	Jul 12, 2023 04:46 PM	**This is an outgoing email** Hi Julie, I need some additional information regarding service request #78582 Description: Loaner Are you still in possession / using laptop 20190537? I have an old loaner ticket from back in January of 2022 saying it was loaned to you. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Lauryn Aronson	Jan 10, 2022 09:06 AM	loaner replacing 20140481 from 78576	Add Attachment