Service Request Ticket - # 78588

Service Request Ticket - # 78588

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Jan 10, 2022 12:20 PM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171055 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	CSDJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDJRP2	Location	Parts Pile
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:D4:B6

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Feb 10, 2022 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Feb 10, 2022 01:13 PM	Just had to do a repair on Dymo Connect everything was working fine when I left	Add Attachment
Monica Valencia	Feb 10, 2022 12:39 PM	Email Hello, Recently I had something done with my hardrive to make my computer faster. At that time, I lost my DYMO label maker software. I tried many times to download the software, but my computer will not allow it. I called DYMO and they have been helping, but have determined it is our system IT issue. Does anyone there know why I might not be able to download the software? Thank you very much, Cinda	Add Attachment
Monica Valencia	Feb 10, 2022 12:39 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Justin Cope	Jan 10, 2022 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Jan 10, 2022 04:38 PM	made her an admin on her computer.	Add Attachment
Justin Cope	Jan 10, 2022 01:23 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Jan 10, 2022 01:23 PM	Fot the dymo labelwriter software installed. heading back at 4 to make her and admin on her pc.	Add Attachment
Sam Sevugan	Jan 10, 2022 12:20 PM	**This is an email** Hi Sam, All that info is in my subject line. I am here until 4 each day. Thank you, Cinda	Add Attachment
Sam Sevugan	Jan 10, 2022 12:20 PM	**This is an email** Hi there, I recently had my computer reimaged and lost the software for my Dymo Labelwriter 450. I am trying to download the software now, but I am being told I am not an administrator to my computer. Can you suggest something that might help me get the software back? Thank you, Cinda	Add Attachment