Service Request Ticket

Service Request Information

CONTACT	Name	Tilgner, Ann	Date	Jan 10, 2022 12:39 PM
	Department		Phone	88575
	Location		Email	tilgnera@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210249 (opens in a new window)	Bldg/Room	SSC 126
	Service Tag		Description	Xerox WorkCentre 6515/DN Color Duplex Network Laser Printer - Multifunction
	Serial No.	5AV337074	Location	Roseanna Garcia
	Model	6515DN	Hostname	tpsss-pencils
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:50:AD

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 11, 2022 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 11, 2022 11:22 AM	Tray was set to custom instead of plain paper.	Add Attachment
Monica Valencia	Jan 11, 2022 10:42 AM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Jan 10, 2022 12:39 PM	Good morning - We are having an issue with our printer we just can't figure out. We unplugged the printer over the break. When we plugged it back in, we are not able to print from tray 1 which is the regular tray. It will only print from the manual feed tray. The printer says "you do not have permission to change the tray settings" Is there anything you can do looking at it over the network? It's called TPSSS - Pencils on threesisters 20210249	Add Attachment