****This is an outgoing email****
Hi Tiffany,

We were just following up with you regarding a 
service request that we have for you.  (#78592)

Description: Clone hard drive onto NVMe and replace.

I would like to get this done for you this morning. 
Is there a preferred time that I drop by your office 
and/or someone I should talk to who can let me in to 
work on your computer?

Thanks,
Michael Volkmann

****This is an incoming email***
I'm usually in by noon, so that's a good target.  
If it doesn't work to assign it to another tech, I 
can just find something else to do while you work 
on my computer.  I'm happy to get it fixed, so am 
willing to accommodate what works best for you 
guys.

Thanks,

Tiffany

****This is an incoming email****

Justin,

Thank you for reaching out.  I'm in most 
afternoons.  Is it possible to come in one morning 
(not a Tuesday) and work on it before I get in?  I 
can make sure everything is backed up on my 
network drive and let the office know you would be 
in to take care of it.  

Let me know if this works.

Thanks,

Tiffany