Service Request Ticket - # 78598

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2022 01:48 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20150684[Edit Inv] (opens in a new window) Bldg/Room APSC 228
Service Tag J2M4892 Description Dell UltraSharp 27-inch Monitor #U2717D
Serial No. J2M4892 Location Kevin Walczyk external display

TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Jan 12, 2022 01:46 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jan 12, 2022 01:46 PM
Task reassigned to Michael Volkmann.
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Michael Volkmann Jan 12, 2022 01:46 PM
He brought his laptop and adapter in to the office 
and we were able to get an HDMI cable that worked.
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Michael Volkmann Jan 12, 2022 10:12 AM
****This is an outgoing email****
Hi Kevin,

I need some additional information regarding service 
request #78598

Description: monitor with possible non-functioning 
port/plugs

I was able to get it working in our office here. I 
was wondering where this monitor is being used and 
what kind of cords (besides the power cord) it had; 
To help figure out why it wasn't working for you.

Thanks,
Michael Volkmann
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Michael Volkmann Jan 12, 2022 10:08 AM
plugged the monitor into our setup here with our DP 
cable and it was working.
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Jennie Yang Jan 11, 2022 01:48 PM
This monitor was brought in, a monitor, it's stand and a chord. 

The monitor wasn't working because no chord was recognized when plugged into the ports. Please help diagnose this issue, if it is fixable that'd be great, if not he'll give it up.
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