Service Request Ticket - # 78603

Service Request Ticket - # 78603

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Service Request Information

CONTACT	Name	Venegas Trujillo, Itsel	Date	Jan 12, 2022 09:01 AM
	Department		Phone	88037
	Location		Email	venegastrujilloi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210097 (opens in a new window)	Bldg/Room	WEL 140E
	Service Tag	JFTY2J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	JFTY2J3	Location	Nina Martinez WEL
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:03:F1:9D
	Wireless NIC	F4:7B:09:44:EE:77

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jan 19, 2022 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Jan 19, 2022 11:31 AM	Her monitor just needed to be set to displayport	Add Attachment
Nathan Camuso	Jan 19, 2022 08:35 AM	Task reassigned to Nathan Camuso.	Add Attachment
Moshe Martinez	Jan 14, 2022 02:43 PM	Task reassigned to UCS Tech.	Add Attachment
Moshe Martinez	Jan 14, 2022 02:43 PM	She is available Tuesday and Wednesday. I will put this back in the queue	Add Attachment
Moshe Martinez	Jan 14, 2022 10:14 AM	**This is an outgoing email** Hi Itsel, I need some additional information regarding service request #78603 Description: Issues Connecting Second Monitor This is Moshe from UCS. I have a ticket in here saying that you need assistance connecting your second monitor to your docking station. Would you be available this morning for me to take a look and see if we need to replace anything? Best, Moshe Martinez UCS Tech	Add Attachment Public
Moshe Martinez	Jan 13, 2022 02:39 PM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jan 13, 2022 10:54 AM	user was given an old monitor by her dept. for use as a second monitor. this monitor is from 2010ish. needs a tech to go over to determine if the old monitor is useable or if we can loan her a monitor, etc.	Add Attachment
Lauryn Aronson	Jan 13, 2022 10:49 AM	**email** Hi Lauryn, Of course. My dock number is 20210360 and laptop number is 20210097. Do you need the number of the first monitor as well? Thank you so much for your help!	Add Attachment
Lauryn Aronson	Jan 13, 2022 08:33 AM	**This is an outgoing email** Hi Itsel, I need some additional information regarding service request #78603 Description: Issues Connecting Second Monitor Could I please get the WOU number of your computer and dock (if you have one)? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Nathan Camuso	Jan 12, 2022 09:08 AM	Is this a mac or windows PC?	Add Attachment
Elliot Purl	Jan 12, 2022 09:01 AM	Setup needs to be looked at to determine if the user needs a loaner. Ask Jennie for more details	Add Attachment